What is your hire period?
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The normal hire period is 3 days but depending on your location, it can be extended to suit you.
What is the minimum order?
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All cutlery, dinnerware, cups, and saucers are to be ordered in multiples of 10.
When should I book?
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As soon as you set the date – the sooner the better.
Do you require a deposit?
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Yes, we do, 50% to secure your booking.
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The balance must be paid 2 weeks before your event.
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Overdue: 20% interest charged on overdue accounts with a $20 minimum charge. All costs and fees incurred in collecting overdue accounts will be at the customer expense.
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Accepted payment methods include Cash, Cheque, and Bank Transfer.
Cancellation Policy
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We will need to charge: 50% of the total cost if a cancellation occurs 60 days out
100% of the booking if the cancellation within 14 days.
Refunds
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Goods that have been hired and returned unused do not qualify for a refund.
Damages
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If any breakages exist, damage to, or loss of the equipment we need to charge the replacement cost for the item(s).
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We charge a 35% bond of the total items hired, before the delivery date.
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If the damage or loss is more than the bond, you will need to pay the balance.
Cleaning
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We just require you to return rinse, food free and re-packed in the delivery containers, remove any food from napkins, dinnerware, crockery and cutlery. Or washing fee may be applied.
Do we deliver?
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Yes
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Delivery and removal charges are extra.
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We are based in Bell Block, New Plymouth and you are welcome to collect the props from us.