What is your hire period?
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The normal hire period is 3 days, but it can be extended to suit you.
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For Sleepovers or Slumber parties Hireage is for overnight, however longer hire times can be negotiated.
What is the minimum order?
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All cutlery, dinnerware, cups, and saucers are to be ordered in multiples of 10.
When should I book?
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As soon as you set the date – the sooner the better.
Do you require a deposit?
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Yes, 50% non-refundable deposit is required to secure your booking.
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The balance must be paid 2 weeks before your event.
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Overdue: 20% interest charged on overdue accounts with a $20 minimum charge. All costs and fees incurred in collecting overdue accounts will be at the customer's expense.
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Accepted payment methods include Cash, Cheque, and Bank Transfer.
Cancellation Policy
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We will charge: 50% of the total cost if a cancellation occurs 60 days out
100% of the booking if the cancellation is within 14 days.
Refunds
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Goods that have been hired and returned unused do not qualify for a refund.
Damages
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If any breakages exist, damage to, or loss of the equipment we'll charge the replacement cost for the item(s).
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We charge a 20% bond of the total items hired, before the delivery date.
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If the damage or loss is more than the bond, you will need to pay the balance.
Cleaning
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We just require you to return rinse, food free and re-packed in the delivery containers, and remove any food from napkins, dinnerware, crockery, and cutlery. Or a washing fee may be applied.
Washing Up Vintage
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We are happy to have our China returned unwashed, however, we are more than happy for you to do so. All items must be washed by hand and should never be washed in an automatic dishwasher. Harsh chemicals and high temperatures will damage antique china and silverware.
Do we deliver?
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Yes
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Delivery and removal charges are extra.
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We are based in Bell Block, New Plymouth and you are welcome to collect the props from us.
