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What is your hire period?

• The normal hire period is 3 days but depending on your location, it can be extended to suit you.

What is the minimum order?

• All cutlery, dinnerware, cups, and saucers are to be ordered in multiples of 10.

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When should I book?

• As soon as you set the date – the sooner the better.

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 Do you require a deposit?

• Yes, we do, 50% to secure your booking.

• The balance must be paid 2 weeks before your event.

• Overdue: 20% interest charged on overdue accounts with a $20 minimum charge.  All costs and fees incurred in collecting overdue accounts will be at the customer expense.

• Accepted payment methods include Cash, Cheque, and Bank Transfer.

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Cancellation Policy

• We will need to charge:  50% of the total cost if a cancellation occurs 60 days out 

                                                     100% of the booking if the cancellation within 14 days.

Refunds  

• Goods that have been hired and returned unused do not qualify for a refund. 

 

Damages

• If any breakages exist, damage to, or loss of the equipment we need to charge the replacement cost for the item(s).

• We charge a 35% bond of the total items hired,  before the delivery date.

• If the damage or loss is more than the bond, you will need to pay the balance.

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Cleaning

• We just require you to return rinse, food free and re-packed in the delivery containers, remove any food from napkins, dinnerware, crockery and cutlery. Or washing fee may be applied.  

 

Do we deliver?​

• Yes

• Delivery and removal charges are extra.

• We are based in Bell Block, New Plymouth and you are welcome to collect the props from us.

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